Help / FAQ

Q: Do you exclusively sell brand-new goods?
A:

Yes, we only sell brand-new goods.

Q: Is the jewelry on your website of good quality?
A:

Yes, on our website you will only find assorted TOP products in excellent quality and stable in value. You will NOT FIND low-grade jewelry on our website!

Q: How come the item I have received is smaller than what is shown in the picture?
A:

We enlarged picture of our jewelry, customer can have a better view on the jewelry design and stone shape, and pattern. We do provide description and weight for all our jewelry, please read it carefully.

Q: Why is the stone color little different from the picture?
A:

All jewelry photos are taken by professional photographers. They use many photo equipment’s, like Flash, Day Light etc. Some of the stone color might have affected a little. (Example: A Larimar stone is blue in color, under the flash and lights it might affect the color a little and it shows little light blue instead of dark blue.) If you bring the jewelry outside under the sunshine you will see the same piece showing under the day light.

Q: What are the delivery times?
A:

We ship within24-48 hours.

Q: Am I responsible for international duties and custom fees?
A:

For International Orders, we are not responsible for any fees that your country have charged you, example like Duty, Taxes, Postal Delivery Fee, or some other fees that your country had applied.

Q: What is the payment option?
A:

We accept all major credit cards through Merchant Account and Pay Pal.

Q: What is your return policy?
A:

Please contact us within 30 days after item purchased, and the return shipping is paid by the buyer, our customer service will work out a solution such as refund.

Q: Do you offer free ring resizing?
A:

Sorry, we do not resize or customize the items we have for sale. You can always bring to your local jeweler and they can help you to resize it. But if rings get damaged during resizing we are not responsible for it.

Q: Are all stones Genuine?
A:

Yes, all our stones in store are genuine. If you have a question on one of the stones, please contact our customer support.

Q: Is all your jewelry 925 sterling silver?
A:

Yes, all our jewelry is guaranteed 925 sterling silver.

Q: What happen I feel the jewelry I received is not 925 sterling silver, what can I do?
A:

All jewelry we have tested before we list them up in our store. We strongly recommend you take it to a local jewelry shop and have it test before you contact us. It will be guaranteed genuine silver, if some reason test failed please have local jeweler provide follow list information (how many pieces have been tested, stone(s) on the jewelry, total width and length of the piece, total weight of the jewelry, was it pendant, ring, earrings, bracelet, or necklace?) Please get all these information and mail, fax, or email to us.

Q: How do I care for gemstones, jewelry?
A:
  • Avoid extended exposure to direct sunlight, extreme heat, or sudden temperature changes as this may cause the gemstones to fade or break.
  • Gemstones vary in hardness and are susceptible to becoming scratched. It's important to wear and store your gemstone jewelry with care.
  • Avoid all harsh chemicals such as bleach, ammonia and hair spray as they may damage metal and gemstones.
  • We recommend you have your jewelry inspected every six months by your local qualified jeweler. Everyday wear, changing the size of a ring, or altering a piece of jewelry may result in worn metal and loose or lost gemstones. A professional jeweler can assess the general condition of your jewelry and perform any needed maintenance.
  • Your jewelry can be cleaned with warm soapy water and a soft brush or cloth.
  • Do not wear your gold jewelry while using chlorine bleach or using a pool or hot tub.
  • White gold may wear over time and may need replating to restore whiteness to your jewelry.
Q: Item show on the picture, is that what the same item I will receive?
A:

Yes, what you see in the picture is what actual item you going to receive.

Q: I can't find my answer on the FAQ lists, what should I do?
A:

Email us at [email protected], we do try respond as quickly as possible. We will be glad to answer any question you may have, so please feel free to contact us anytime

Q: Are colored gemstones considered precious? What is the difference between precious and semi-precious gemstones?
A:

All-natural colored gemstones are semi-precious or precious. They are a scarce resource yielded from the earth and their value is determined by their availability and quality. So, the terms "Precious" and "Semi-Precious" can be misleading.

Years ago, Sapphires, Emeralds and Rubies were classified as "Precious" gemstones, but these classifications are no longer appropriate. There are plenty of very fine "Semi-Precious" gemstones that are even more rare and precious than Diamonds and traditional "Precious" gemstones. For example, Paraiba Tourmaline is much rarer than the traditional "Precious" gemstones and can cost significantly more too.

Today, "Semi-Precious" gemstones typically applies to gemstone materials that are found in abundance and are relatively inexpensive. (For example: Green Quartz, Smoky Quartz, Blue Topaz, Green Topaz, Amethyst, and Citrine.)

Q: What toseek when buying color?
A:

The goal when buying Natural Color Gemstones, is obviously, to buy COLOR. The 4C's don't exist in the same rigid format as with Diamonds but are all very important elements when evaluating a color gemstone.

Each type of color gemstone comes in a range of colors. And, while in each species there is a color that is most desirable and more expensive than others, different colors are loved by and sought after by different people. Some prefer the finest color while others seek a specific shade that is at the height of fashion. So, find the color that speaks to you.

Overall, it is recommended to buy lively, vibrant color gemstones that are well cut and, ideally, loupe clean. The purest and most saturated color is generally the most expensive.

  • Color -If you are seeking the color that is most valuable within the species, it will be the purest and most saturated of colors.
  • Cut -A well cut gemstone helps amplify and show a gem's color. Make sure the gemstone's measurements are proportional to its weight. That being said, occasionally, color gemstones are slightly deeper in order to capture color. But stay away from gemstones that are too deep, have windows or are shallow that enable the color and brilliance to escape.
  • Clarity -Similar to diamonds, it is preferred and optimal to find a clean gemstone. Inclusions can interfere with a gemstone's color, brilliance, and/or appearance. However, a handful of color gemstones are very difficult to find 100% clean (i.e. Emeralds, Rubellite and Paraiba) because of the way their crystals are formed. Therefore, those that are clean are more expensive. Alternatively, find eye-clean gemstones.
  • Carat Weight -While the carat weight should correspond to an approximate mm size for a color gemstone, the correlation isn't as rigid as with diamonds. In some species of color gemstones, some rough crystals don't grow in large formations. Therefore, it is very difficult to find large gemstones in that material (i.e. Tsavorite and Brazilian Paraiba).
Q: How is gemstone Pricing done?
A:

Unlike with diamonds, there is no set price list for color gemstones. But industry professionals have a feel for appropriate price ranges. Natural colored gemstones are, in many cases, rarer than diamonds. As such, it's not always possible to find a specific size, shape, color and/or clarity. This scarcity factor cuts both ways in pricing. On the one hand, when rough material is difficult to find, it drives up the price. On the other hand, with the limited availability, many big jewelry lines can't mass produce and market the different types of gemstones. There also isn't one company controlling all of the mines, so there is no incentive to spend heavily on marketingand educating the public. Therefore, most consumers don't know about the various types of colored gemstones, limiting demand.

Q: Are colored gemstones natural or are treatments used?
A:

Many color gemstones are 100% natural - simply mined, cut and polished - and can be much more valuable as such. But in other cases, color gemstones are treated to enhance the color, change the color, or hide inclusions. In instances where the enhancement is considered an accelerant of nature and permanent, like heating, the gemstone is still considered natural. But not all treatments are considered natural.

But not all treatments and enhancements are permanent, and some require special care. (And, some gemstones, like Blue Topaz, are created colors.) Obviously, pricing is also affected by the use of enhancements and treatments. Thus, it is vital for full disclosure of information by all members in the gemstone trade.

Q: What are common gemstone treatments?
A:
  • Heat- can change a gemstone's color but because it is an accelerant that can be found (and happens) in nature and is permanent is considered natural
  • Oils & Wax- improve the clarity of included gemstones- not permanent
  • Diffusion -changes only the outer layers of a gemstone's color; not permanent
  • Irradiation- changes a gemstone's color; fades over seven years
  • Beryllium Infusion- changes a gemstone's color; not permanent
  • Q: Which gemstones are often heated, treated or enhanced?
  • Aquamarine -Heated to change color
  • Amethyst/Citrine -Heated to change color; Irradiation to alter color
  • Emerald-Oil & wax to improve clarity; Heat to change color (Note: It is very rare to find a no oil Emerald)
  • Kunzite -Irradiation to alter color
  • Morganite -Heat and occasionally irradiation
  • Ruby -Heat to improve color; Diffusion to produce different color; Glass and/or lead filling to improve clarity (Note: It is possible to find no-heat Rubies, which are more expensive)
  • Sapphire -Heat to change color; Beryllium diffusion to produce a different color (Note: It is possible to find no-heat Sapphire, which are more expensive. Also, many fancy colors like Yellow and Green are infused with Beryllium.)
  • Tanzanite -Occasionally coating to strengthen color; not permanent
  • Topaz -Heat to alter color; Irradiation to alter color (Note: Blue Topaz is irradiated and then heated to create its color. But Precious Topaz is not irradiated.)
  • Tourmaline -Heat to alter color; Occasionally irradiation in Rubellite to alter color (Note: Most Tourmaline are heated.)
Q: Which gemstones are birthstones?
A:
  • January -Garnet
  • February - Amethyst
  • March -Aquamarine
  • April -Diamond
  • May -Emerald
  • June -Pearl, Moonstone, or Alexandrite
  • July -Ruby
  • August -Peridot
  • September -Sapphire
  • October -Tourmaline or Opal
  • November -Topaz or Citrine
  • December -Tanzanite, Turquoise, or Blue Zircon