At FAB NINE DESIGN LLC, we strive to provide each and every Guest with an experience that makes them feel confident in their purchase. We hope your selection brings you many years of enjoyment. However, if for any reason you are dissatisfied with your purchase, you may return your item based on our current Return Policy.
Returns are permitted within 30 days from the purchase date for jewelry, no questions asked.
Jewelry must be in good condition with all original tags, certificates and accessories.
All products must be returned in good condition, in original boxes, and with all paperwork and accessories to ensure a full credit.
Return of products are allowed ONLY with Return Merchandise Authorization (RMA) Number. Send email to firstname.lastname@example.org with order details for return authorization.
Buyer pays for return shipping. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
Please read the information on your original packing slip.
Pack the item securely. Use the original package, if possible. Enclose the original or a copy of the packing slip.
If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.
You should NOT indicate on the package that it contains jewelry, gemstones or other luxury-related items, as this invites theft.
For your protection, we recommend that you use a shipping method that tracking services from providers such as UPS, FedEx, or USPS for your return.
Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center.
You can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.
All Return Packages with Return Merchandise Authorization (RMA) Number should be Mailed to:
FAB NINE DESIGN LLC RETURNS DEPT RMA# 10 SCHALKS CROSSING ROAD #173 PLAINSBORO, NJ 08536